Privacy Policy

1. Information We Collect

We may collect the following information:

• Contact details you provide voluntarily, such as name, phone number, and email address.
• Conversation content exchanged with our support bot or representatives, used solely to provide service.
• Technical data such as message timestamps and language preference.

We do not collect financial information, ID numbers, or sensitive personal data through our WhatsApp channel.

2. How We Use the Information

• To respond to support requests and provide customer service.
• To improve the quality of our services.
• To comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

• Service providers who help us operate our services (such as Meta Platforms, Inc. for WhatsApp Business API and hosting providers), under confidentiality obligations.
• Authorities, where required by law.

4. Data Retention

We retain conversation data only as long as necessary to provide service or as required by law. You may request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to access, correct, or delete personal information we hold about you. To exercise these rights, please contact us at the address below.

6. Security

We use industry-standard measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our WhatsApp service operates through Meta's WhatsApp Business Platform. By interacting with us through WhatsApp, you also agree to WhatsApp's Privacy Policy.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

For any questions or requests regarding this Privacy Policy, please contact: